Widerrufsrecht
RETURN AND REFUND POLICY
Last updated: 8 October 2026
This Return and Refund Policy applies to purchases made from Ever Link Apparel through https://everlinkapparel.com.
Seller information
Legal business name: SHENZHEN EVER LINK LTD
Company registration number: 16753443
Registered office: 79 Honeywood Close, Portsmouth, England, PO3 5BW, United Kingdom
Customer service email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
Customer service hours: Monday–Friday, 8:00 AM–12:00 PM and 2:00 PM–5:00 PM CET/CEST
1. Statutory 14-day right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us before the withdrawal period expires:
Email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
Please provide your name, order number and a clear statement that you wish to withdraw from the purchase. You are not required to provide a reason.
After notifying us, you must return the product without undue delay and no later than 14 days after communicating your decision to withdraw.
This statutory right is separate from, and is not restricted by, our voluntary 30-day return policy.
2. Voluntary 30-day return policy
In addition to your statutory rights, we accept eligible returns requested within 30 days after delivery.
To qualify for a return, the product may be tried on only to the extent reasonably necessary to check its fit, nature and characteristics. The product should be:
- Unworn other than for normal fitting
- Unwashed
- Undamaged
- Free from stains, odours or alterations
- Returned with its original tags
Handling or use beyond what is reasonably necessary to inspect the product may result in an appropriate reduction in the refund to reflect any loss in value. This does not limit any mandatory consumer rights.
3. How to request a return
Before returning a product, contact us at:
billypkmantewhy53@gmail.com
Please include:
- Your full name
- Order number
- The product you wish to return
- Whether the return concerns withdrawal, fit, damage, a defect or an incorrect item
- Photographs where the product arrived damaged, defective or incorrect, if reasonably available
We will provide return instructions. Do not send parcels on a cash-on-delivery or postage-due basis.
4. Return address
Authorised returns should be sent to:
SHENZHEN EVER LINK LTD
Adamson House
Wilmslow Road
Manchester
England
M20 2YY
United Kingdom
This is the authorised return-processing address. It is not the location from which orders are dispatched.
Customers should retain the shipping receipt and tracking information until the refund has been completed.
5. Return shipping costs
SHENZHEN EVER LINK LTD bears the reasonable return shipping cost for eligible returns under this policy.
The customer must initially pay the return postage. After we receive the returned product, the customer must provide a valid postage receipt. The approved return postage cost will be reimbursed together with the product refund.
Reasonable return shipping costs for damaged, defective or incorrectly supplied products are also borne by us.
6. Damaged, defective or incorrect products
If a product arrives damaged, defective or different from what was ordered, contact us as soon as reasonably possible.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, a price reduction or a refund. Any remedy will be provided without limiting your mandatory legal rights.
Where applicable, consumers in the European Union benefit from a minimum two-year legal guarantee of conformity for goods that are faulty or not as advertised. We do not offer an additional commercial warranty, but the absence of a commercial warranty does not limit your statutory consumer rights.
7. Refunds
Once the returned product has been received and inspected, we will notify you of the refund status.
Approved refunds are processed within 7 days after we receive and inspect the returned product. We reserve the right, where permitted by law, to withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having returned them.
No restocking fee is charged.
Where applicable, the refund includes:
- The refundable product price
- Any amount paid for standard outbound delivery
- Approved reasonable return postage supported by a valid receipt
Orders are delivered free of charge, so no outbound shipping charge is normally collected.
8. Refunds for cash-on-delivery orders
Because orders are paid in cash upon delivery, approved refunds cannot be returned in cash through the checkout.
COD refunds are issued by bank transfer. After a return is approved, we will provide a secure refund form for the customer to submit the bank details required to receive the refund.
Customers should not publish bank details or send unnecessary financial information through public channels.
The refund will be issued in the applicable order currency unless another method is required by law or agreed with the customer.
9. Exchanges
We do not offer direct exchanges.
To obtain another size or colour, return the original product for a refund and place a new order. Availability of another size or colour cannot be guaranteed.
10. Order cancellations
An order may be cancelled for a full refund before it has been dispatched.
To request cancellation, contact:
billypkmantewhy53@gmail.com
Please provide your name and order number. If the order has already been dispatched, it must be handled under the withdrawal and return procedures described above.
Because orders are paid by cash on delivery, no payment is normally collected before dispatch. No cancellation fee is charged.
11. Import charges and other fees
Customers pay only the final order total shown at checkout and in the order confirmation. No restocking fee, COD fee or additional delivery fee is charged.
Any applicable import duties or import-related charges are borne by the seller. Customers should not be required to pay additional import charges when receiving an order.
12. Contact information
Ever Link Apparel
Operated by SHENZHEN EVER LINK LTD
Registered office:
79 Honeywood Close
Portsmouth
England
PO3 5BW
United Kingdom
Company registration number: 16753443
Website: https://everlinkapparel.com
Email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
Customer service hours:
Monday–Friday
8:00 AM–12:00 PM and 2:00 PM–5:00 PM CET/CEST