FREQUENTLY ASKED QUESTIONS
ABOUT OUR STORE
Who operates Ever Link Apparel?
Ever Link Apparel is operated by SHENZHEN EVER LINK LTD, a private limited company registered in England and Wales under company number 16753443.
Registered office:
79 Honeywood Close
Portsmouth
England
PO3 5BW
United Kingdom
Where are orders dispatched from?
All orders are fulfilled and dispatched from our fulfilment location in Shenzhen, Guangdong, China.
Our United Kingdom registered office is our legal business address and is not the location from which orders are dispatched.
PRODUCT INFORMATION
What products do you sell?
We sell motorcycle riding jackets intended for general riding use.
Are the jackets CE-certified protective equipment?
No. Unless expressly stated on an individual product page and supported by valid documentation, our jackets are not advertised as CE-certified protective equipment and do not have a stated protective rating.
Do the jackets include protective armour?
No. Protective armour is not included.
What is included with each jacket?
Each package contains:
- 1 × Motorcycle Riding Jacket
- 1 × Removable Polyester Thermal Liner
No protective armour or additional accessories are included.
What materials are used?
The current product information is:
- Outer shell: High-strength polyamide (nylon) blend with elastane and a polyurethane coating
- Mesh panels: 100% polyester
- Membrane: PU-based composite material
- Removable thermal liner fabric, lining and filling: 100% polyester
We do not claim a specific waterproof rating or branded material technology unless expressly stated and supported by documentation.
What sizes are available?
Available sizes are:
M, L, XL, 2XL, 3XL, 4XL and 5XL.
Please review the Recommended Size Guide on the product page. The chart provides general recommendations based on height in centimetres and weight in kilograms.
Fit may vary depending on body shape and the clothing worn underneath. If you are between sizes or prefer a looser fit, consider selecting the larger size.
ORDERS AND PAYMENT
Which payment method do you accept?
We currently accept Cash on Delivery (COD).
The carrier collects the confirmed order total in cash when the order is delivered or collected from an eligible collection location.
Are there any COD or hidden fees?
No. Customers pay only the final order total displayed at checkout and in the order confirmation.
We do not charge an additional:
- COD fee
- Shipping fee
- Handling fee
- Restocking fee
Are customs duties or import fees included?
Yes. Applicable customs duties and import-related charges are borne by the seller.
Customers should not be required to pay additional customs or import charges when receiving an order.
If a carrier requests an amount different from the confirmed order total, please contact us before making payment.
Can I cancel an order?
You may request cancellation before the order has been dispatched.
Email billypkmantewhy53@gmail.com and include your full name and order number.
No cancellation fee is charged. If the order has already been dispatched, the return process will apply.
SHIPPING AND DELIVERY
Which countries do you deliver to?
We currently deliver to:
- Spain
- Austria
- Croatia
- Czechia
- Poland
- Hungary
We do not currently deliver to remote areas or islands.
Do you offer free shipping?
Yes. Standard delivery is free in eligible service areas.
How long does delivery take?
Estimated delivery times are:
- Processing time: 2 business days
- Transit time: 7–15 business days
- Total estimated delivery time: 9–17 business days
Business days are Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM CET/CEST begin processing on the same business day. Orders placed after the cutoff begin processing on the next business day.
Can I track my order online?
We do not currently provide an online tracking number or public tracking link.
For an available delivery-status update, contact us and provide your full name and order number.
Do you deliver to PO Boxes, Packstations or parcel lockers?
Yes, where the selected location can receive the parcel and complete the cash-on-delivery process.
Please provide all box, locker, customer-number and collection details required by the delivery provider.
If COD cannot be completed at the selected location, we may request an alternative delivery address before dispatch.
What should I do if my order is delayed?
If your order has not arrived within the estimated total delivery period of 9–17 business days, contact us at billypkmantewhy53@gmail.com.
Please include your full name and order number. We will request an update from our contracted delivery provider.
RETURNS AND REFUNDS
What is your return period?
Eligible EU consumers generally have a statutory 14-day right of withdrawal from the date of delivery.
In addition, we provide eligible consumer purchases with a voluntary 30-day return period.
The voluntary return policy does not restrict the statutory 14-day right of withdrawal.
What condition must a returned product be in?
A product may be tried on only to the extent reasonably necessary to check its fit and characteristics.
It should be:
- Unworn other than for normal fitting
- Unwashed
- Undamaged
- Free from stains, odours and alterations
- Returned with its original tags
Use beyond what is reasonably necessary to inspect the product may result in an appropriate reduction in the refund to reflect a loss in value.
Who pays the return shipping cost?
SHENZHEN EVER LINK LTD bears the reasonable return shipping cost for eligible returns.
The customer initially pays the return postage. After we receive the return, the customer must submit a valid postage receipt. The approved return shipping cost will be reimbursed together with the product refund.
Where should I return a product?
Contact us before sending a return.
Authorised returns are processed at:
SHENZHEN EVER LINK LTD
Adamson House
Wilmslow Road
Manchester
England
M20 2YY
United Kingdom
Do not send a parcel on a cash-on-delivery or postage-due basis.
How will a COD order be refunded?
Approved refunds for COD orders are issued by bank transfer.
We will provide a secure refund form for the bank details required to complete the refund. Do not publish bank details in product reviews, live chat or other public channels.
When will I receive my refund?
Approved refunds are processed within 7 days after the returned product has been received and inspected, subject to applicable statutory deadlines.
No restocking fee is charged.
Do you offer direct exchanges?
No. We do not offer direct exchanges.
To obtain a different size or colour, return the original item for a refund and place a new order.
What if my product is damaged, defective or incorrect?
Contact us as soon as reasonably possible and provide:
- Your full name
- Order number
- A description of the issue
- Photographs, if reasonably available
We will provide an appropriate remedy in accordance with applicable consumer law.
Do the products include a commercial warranty?
We do not provide an additional commercial warranty.
This does not limit mandatory consumer rights. Where applicable, EU consumers benefit from legal remedies for goods that are faulty or not as advertised.
CUSTOMER SERVICE
How can I contact you?
Email:
billypkmantewhy53@gmail.com
Telephone:
+86 137 1481 3665
Customer service hours:
Monday–Friday
8:00 AM–12:00 PM
2:00 PM–5:00 PM
CET/CEST
You may also contact us through the website contact form or live chat.
When contacting us about an order, please include your full name and order number.