Szállítási szabályzat
SHIPPING POLICY
Last updated: 8 October 2026
This Shipping Policy applies to orders placed through https://everlinkapparel.com.
Ever Link Apparel is operated by:
SHENZHEN EVER LINK LTD
Company registration number: 16753443
Registered office: 79 Honeywood Close, Portsmouth, England, PO3 5BW, United Kingdom
Email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
1. Dispatch and fulfilment location
All orders are fulfilled and dispatched from our fulfilment location in Shenzhen, China:
No. 36–38, Wangxing 2nd Road
Hourui, Xixiang, Hangcheng Subdistrict
Bao’an District
Shenzhen, Guangdong 518100
China
Our United Kingdom registered office is our legal business address. It is not the location from which orders are dispatched.
Orders are handled by our contracted international fulfilment and delivery provider.
2. Countries we deliver to
We currently deliver to:
- Spain
- Austria
- Croatia
- Czechia
- Poland
- Hungary
Delivery is not available to remote areas or islands.
If an address cannot be serviced by our delivery provider, we will contact the customer before dispatch to request an alternative address or cancel the order.
3. PO Boxes and parcel lockers
We support delivery to PO Boxes, Packstations and parcel lockers where the selected location can accept the parcel and complete the cash-on-delivery process.
The customer is responsible for providing all recipient, box, locker, customer-number or collection information required by the delivery provider.
If cash on delivery cannot be completed at the selected location, we may contact the customer for an alternative delivery address before dispatch.
4. Business days
Business days are Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays begin processing on the next business day.
5. Order cutoff time
Orders placed before 2:00 PM CET/CEST begin processing on the same business day.
Orders placed after 2:00 PM CET/CEST begin processing on the next business day.
6. Processing and delivery times
Estimated delivery times are:
- Processing time: 2 business days
- Transit time: 7–15 business days
- Total estimated delivery time: 9–17 business days
The total estimated delivery time begins after the order is successfully submitted with complete and accurate delivery information.
Delivery times are estimates and are not guaranteed delivery dates unless we have expressly agreed otherwise in writing.
7. Shipping charges
Standard delivery is free.
Customers are not charged:
- A shipping fee
- A cash-on-delivery fee
- A handling fee
- An additional delivery fee
The customer pays only the final order total shown at checkout and in the order confirmation.
8. Customs duties and import charges
Orders are dispatched from China.
Any applicable customs duties or import-related charges are borne by SHENZHEN EVER LINK LTD. Customers should not be required to pay additional customs duties, import charges or brokerage fees when receiving an order.
If a delivery provider requests an amount that is not shown in the order confirmation, the customer should contact us before making payment:
Email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
9. Cash on delivery
Orders are paid by Cash on Delivery (COD).
The delivery provider will collect the final order total in cash when the order is delivered or collected from an eligible collection location.
Please prepare the order total in cash. No additional COD fee is charged.
10. Order confirmation and delivery updates
After placing an order, the customer will receive an order confirmation using the contact information provided during checkout.
We do not currently provide an online tracking number or a public tracking link.
Customers may contact us for an available delivery-status update by providing their full name and order number.
11. Delivery address
Customers must provide a complete and accurate:
- Recipient name
- Delivery address
- Postal code
- Telephone number
- Email address
- PO Box, Packstation or parcel-locker details, where applicable
We are not responsible for avoidable delays caused by incomplete or incorrect information supplied by the customer. This does not limit any mandatory consumer rights.
12. Address changes
To request an address change before dispatch, contact:
billypkmantewhy53@gmail.com
Please include the customer’s name, order number and corrected address.
We cannot guarantee that an address can be changed after dispatch.
13. Delivery attempts
The recipient should be available to accept delivery and pay the confirmed order total in cash.
If delivery is unsuccessful, the delivery provider may contact the customer or make another delivery attempt according to its local procedures.
Customers should respond promptly to calls or messages from the delivery provider.
14. Delayed orders
Orders may be delayed by public holidays, customs processing, severe weather, transport disruption, unusually high shipment volumes, incorrect address information or events outside our reasonable control.
If an order has not arrived within the estimated total delivery period of 9–17 business days, contact us with the customer’s name and order number.
We will request an update from our delivery provider and take the appropriate next steps.
15. Lost orders
If an order is confirmed as lost before delivery, we will offer an appropriate remedy in accordance with applicable consumer law, such as replacement or refund.
For consumer orders, responsibility for the goods generally remains with us until the customer, or a person designated by the customer other than the carrier, receives physical possession of them.
16. Damaged parcels or incorrect products
If a parcel or product arrives damaged, or the customer receives an incorrect product, contact us as soon as reasonably possible.
Please provide:
- The customer’s name
- Order number
- A description of the issue
- Photographs of the parcel and product, if reasonably available
We will handle the matter in accordance with our Return and Refund Policy and applicable consumer law.
17. Order cancellation
Customers may request cancellation before dispatch by contacting:
billypkmantewhy53@gmail.com
No cancellation fee is charged.
If the order has already been dispatched, it must be handled under our Return and Refund Policy.
18. Contact information
Ever Link Apparel
Operated by SHENZHEN EVER LINK LTD
Registered office:
79 Honeywood Close
Portsmouth
England
PO3 5BW
United Kingdom
Company registration number: 16753443
Website: https://everlinkapparel.com
Email: billypkmantewhy53@gmail.com
Telephone: +86 137 1481 3665
Customer service hours:
Monday–Friday
8:00 AM–12:00 PM and 2:00 PM–5:00 PM CET/CEST